New York State Funeral Directors Association

The Funeral Director is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

  • Consults with client families or legal representative of the deceased to create services designed to meet their memorialization expectations.
  • Ensures that client families are presented with all merchandising and service options available.
  • Obtains information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance.
  • Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service. 
  • Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.
  • Plans, schedules, and conducts visitations and services.
  • Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.
  • Prepares the deceased, including dressing and casketing.
  • Places casket in visitation area, adjusts light fixtures, and arranges or supervises arrangement of flowers or plants. 
  • Directs and ushers families and services attendees to and from the location of the funeral service. 
  • Supervises and assists in the transportation of client families to ensure a timely departure and arrival. 
  • Arranges and coordinates shipment of remains to and from other cities and locations. 
  • Instructs and oversees work of Apprentice Funeral Directors on services and paperwork. 
  • Works on-call /first call, as needed.
  • Performs other duties, as assigned.

Requirements

  • 3 years of experience as a licensed Funeral Director.
  • Valid NY Funeral/Embalmer License.
  • Valid state issued driver’s license in good standing and acceptable driving record.
  • High degree of overall computer proficiency.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Ability to effectively present information to client families, co-workers, and leadership.
  • Demonstrated willingness to participate in growing market share through personal community involvement.
  • Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Ability to maintain a positive attitude and working environment through organization and communication.
  • Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.

Company Overview

Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. Headquartered in the vital, thriving city of Houston, Texas, Carriage is reaching out to care for families in diverse communities throughout the country. Carriage Services is changing the face of the funeral and cemetery industry in the United States. We invite you to be a part of this sweeping change. Carriage Services is an equal opportunity employer.

Interested candidates please contact us via e-mail: victor.logiudice@carriageservices.com

 

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