New York State Funeral Directors Association

After it happened, I remember standing in her apartment, wondering how a space could feel so full and so empty at the same time.

There was so much to do.

The tasks in the days after seemed almost insurmountable.

But my mom needed my help and I wanted to be there for her.

While she started packing up the life her sister had left behind, I was handed a list of phone calls to make.

To my aunt's cable company, to settle the bill and shut off service.

To her cell phone provider. To the leasing company. Utilities. Cable. The list went on and on.

As I picked up the phone, there was panic in my chest.

I knew what I had to say, I had a little script prepared — "I’m calling because my aunt has passed away and I need…" — but in the end I couldn’t bring myself to do it.

Having to say the words “My aunt passed away” out loud made it too real.

It was too hard. I remember how desperately I wished someone could make those calls for me.

Several years later, we lost another loved one suddenly.

I remember standing outside after the funeral, listening to relatives talking about an upcoming family wedding when I heard, “I have to cancel his flight.”

It wasn’t hard to imagine how painful it would be to have to dial the airline and explain the reason for the call.

If only there had been someone to else to pick up the phone and dial.

No Words is a new service that does exactly that.

We work on behalf of families to cancel utilities, cable, cell phones, freeze credit and more.

Everyone needs time to grieve.

That time should not be spent on hold with customer service departments, explaining what happened over and over.


Meghan PMeghan P.
Meghan is based in Brooklyn, N.Y. where she works in sales. She started No Words to help grieving families manage the difficult, time-consuming and painful process of closing the accounts of loved ones who have passed away.